Payments: For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management holds the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time remaining until commencement of the service.
Apart from above in some cases such as hotel or resort bookings during the peak season (Christmas, New Year), full payment may be required in advance.
Mode of Payment: Overseas advance payment can be made through Wire Transfer to our account.
Cancellation Policy: In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
• 45 days prior to arrival: 10% of the Tour / service cost
• 15 days prior to arrival: 25% of the Tour / service cost
• 07 days prior to arrival: 50% of the Tour / service cost
• 48 hours prior to arrival OR No Show: No Refund
Note: Written cancellation are accepted seven days per week.
For the Christmas and New Year holiday period from 20 Dec to 05 Jan the payment is non-refundable.
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors. There is no refund for unused hotel accommodation, chartered transportation and missed meals.
Wildlife Safari cancellation:All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non refundable. Date change request may be considered if available and additional charges may apply.
Our Liabilities &Limitations:Please note that after the finalization of the tour/ service cost, if there are any increases in entrance fees of monuments / museums, taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
SpiceLandTours.comacts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before or during the tour. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on regular check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are handled at the client's risk and responsibility.
Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.